Frequently Asked Questions

Your guide to custom craftsmanship and service.

How long does it take to build a custom guitar?

Each custom build is unique, typically requiring 8 to 12 weeks depending on the complexity of the design and wood curing requirements.

Do you ship internationally?

Yes, we ship worldwide. Please note that international orders may be subject to import duties and CITES regulations regarding specific tonewoods.

What is your return policy on custom orders?

Due to the personalized nature of custom builds, we cannot accept returns. However, we offer a 100% satisfaction guarantee and will work with you to rectify any structural or playability issues.

Can I provide my own hardware or pickups for a build?

Absolutely. Clients are welcome to ship us specific components they wish to have integrated into their custom instrument.

What kind of warranty do you offer?

All Grays Custom guitars come with a limited lifetime warranty covering defects in materials and workmanship for the original owner.

Do you offer financing options?

Yes, we partner with several providers to offer flexible monthly payment plans at checkout for both stock models and custom commissions.